Access to Services

The Mental Health Access Team gives information and makes assessments. Based on the needs of each person, the team may then give referrals and/or authorize services.

Contact the Access Team at 800-686-0101 to request an assessment for mental health services for adults and children who are experiencing serious mental illness or emotional disturbance.

Using the County of San Mateo Mental Health Care System:

Frequently Asked Questions

Mental Health Care is available for San Mateo County residents who are seriously mentally ill.

1. How do I get mental health services?

If you think that you or a family member has a serious mental illness, call the Mental Health ACCESS Team at (800) 686-0101.

2. What happens if I can't keep my appointment?

It is very important that you cancel your appointment by calling (800) 686-0101; the ACCESS Team will help you reschedule your appointment.

3. Can I get mental health care if I don't have medical insurance?

Yes, Mental Health has a sliding-scale fee for service for people with serious mental illness; additionally, a financial specialist will help you apply for Medi-Cal.

4. Will I be able to see a psychiatrist?

Your first visit will probably be with a mental health specialist who is not a psychiatrist. After you have your first visit or two, an appointment with a psychiatrist is usually scheduled.

5. If a psychiatrist at the clinic tells me I need blood work, where do I go?

The psychiatrist will tell you if the blood work can be done at the clinic or in the community. See the receptionist before you leave the clinic. The receptionist will give you directions to a community laboratory or tell you when a technician can take a blood sample at the clinic. Please make sure you know where to go (and when) before you leave the clinic.

6. Do I check in with the clerk for return appointments also?

No, the therapist will make the appointment and give you a card with the appointment date.

7. If I am out of my pills, how do I get more?

The psychiatrist usually prescribes enough medication to last until the next visit. If you are completely out, call the clinic where you are treated and ask to speak to your psychiatrist or the therapist on duty. Be sure to have your medicine bottle handy, so that you can tell the therapist what you need.

8. Where do I go to get my prescription filled?

Mental Health has a contract with many local pharmacies.

9. What number do I call for billing questions?

Call the mental health clinic where you are treated.

10. Where can I get mental health treatment if I do not have a serious mental illness?

Mental health treatment is available through many local agencies that charge a sliding-scale fee for service.

11. Can I get mental health treatment at my primary care clinic?

Yes, primary care providers can make a referral to a mental health therapist who works in the primary care clinics.

12. Can I get mental health treatment at my local Cal Works Center?

Yes, if you have a mental illness, your Income and Eligibility Service Specialist can give you a referral to see a mental health therapist located at a local Peninsula Work Center.

13. Can I get a prescription for anti-depressants from my primary care provider?

Yes, mild to moderate depression is frequently treated by primary care providers who can prescribe an antidepressant if this seems appropriate.